Privacy notice · 25 October 2026
Your information.
Your choices.
Who we are
Heal Thy Self Sanctuary is operated in Bali by our Indonesian operating company. Heal Thy Self Limited (Hong Kong) is its brand and marketing partner and runs this website. Stays, Residences, the Collective and any investment in the Sanctuary are offered by the Indonesian operating company, not by Heal Thy Self Limited.
Who is responsible
HEAL THY SELF LIMITED, Hong Kong, is responsible for personal information collected through this Sanctuary website. Contact us at [email protected] about your information or this notice.
What we collect
We collect the details you provide in our forms and correspondence. Depending on your enquiry, these may include your name, email, mobile or WhatsApp number, country, selected interests, stay preferences, business or practice information, website or social profile, referral source and investment-enquiry acknowledgements.
Fields marked with an asterisk are required for that form. Other fields are optional. If required information is missing, we may be unable to process your request. Please do not send medical records, identity documents, passwords or bank details through these enquiry forms.
Why we use it
We use your information to respond personally, manage expressions of interest and waitlists, understand what brings you to Sanctuary, consider Collective or partnership enquiries, and handle requests for private investor information. We also keep records needed to operate and protect the website and meet applicable obligations.
Submitting an enquiry does not create a booking, investment, partnership or entitlement to private materials.
Email updates and contact preferences
Where you agree to email updates, we use your selected interests to keep the information relevant. You can withdraw that permission using an unsubscribe link in our marketing emails or by emailing [email protected]. Withdrawing marketing permission does not prevent us from responding to a request you make or sending necessary service messages.
Giving us a phone number for an enquiry does not, by itself, subscribe you to promotional SMS or WhatsApp campaigns. If you ask for personal WhatsApp follow-up, we use that channel to respond to your enquiry.
Services that help us
Our enquiry forms and contact records are managed in GoHighLevel. Where enabled, Brevo supports permission-based email communications. Our hosting, business email and technical service providers may process information to provide those services. Authorised team members and professional advisers may receive information where needed for your request, our operations or legal obligations.
We do not sell or rent the personal details collected through this website. We may disclose information when required by law or reasonably needed to protect rights, security or safety.
Overseas processing
Our team works across Hong Kong and Indonesia, and service providers operate internationally. Information may be processed in Hong Kong, Indonesia, the United States and the European Union, including France, Germany and Belgium for Brevo database hosting. Providers may use subprocessors in other locations. Contact us if you would like current details relevant to your enquiry.
Website technology
Hosting, embedded forms, externally hosted images and fonts may receive technical information such as an IP address, browser details and access time. Form services may use cookies or browser storage for operation, security or progress features. You can manage cookies through your browser, although blocking them may affect functionality. Third-party sites you choose to visit, including Instagram and WhatsApp, have their own privacy practices.
Storage, security and retention
We use access-controlled services and reasonable safeguards appropriate to the information. No online service is completely secure. We retain records for as long as reasonably needed for the purposes described, applicable obligations or resolving issues, and remove or de-identify information when it is no longer needed. We may retain a minimal suppression record to respect an unsubscribe request.
Your requests and complaints
You can ask to access or correct your personal information, update your interests, withdraw marketing permission or raise a privacy concern by emailing [email protected]. Depending on applicable law, you may also be entitled to request deletion or restrict certain uses. We may need reasonable information to verify your identity and will respond within applicable legal timeframes.
If a concern is not resolved, you may contact the relevant privacy regulator. In Hong Kong, this is the Office of the Privacy Commissioner for Personal Data. This notice may be updated as the project and its services develop.
